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QUERIES

No matter what your question is about, the team at JUVO is always on hand to provide prompt and accurate answers. Email us at info@juvolabs.co.uk anytime.


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Frequently Asked Questions

No matter what your question is, the team at JUVO is always on hand to provide prompt and accurate answers. Email us at info@juvolabs.co.uk anytime.

Are your supplements suitable for vegetarians and vegans?

Yes, we offer a selection of vegetarian and vegan-friendly supplements. Each product's description specifies its suitability for various dietary preferences.

Where do you source your supplements?

We prioritise high-quality ingredients and work with reputable UK suppliers to source our supplements. Our products adhere to strict quality standards and are manufactured in facilities that meet industry regulations.

When will i receive my order?

Orders placed before midday (12 pm) daily will be shipped the next day (Mon-Fri). Whilst we are confident it will reach you on time, we cannot always guarantee it. Seasonal disruptions may also affect the transit time.

Do you ship internationally?

Not yet! JUVO are still growing, however we have every intention on doing so in the future.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on the courier's platform. Our couriers vary depending on parcel size.

What payment methods do you accept?

We accept the majority of payment methods, including credit/debit cards and online payment platforms, such as Apple Pay. All transactions are securely processed to ensure the safety of your personal information through Shopify.

Do you offer a money-back guarantee?

We stand behind the quality of our products. If you are unsatisfied with your purchase, please contact us within 14 days, and we'll be happy to assist you with a return or exchange.